Shipping and Returns

Shipping Policy


We attempt to ship a
ll orders within 2 business days of receipt of order

Our office hours are Monday - Friday 8am - 5pm.


Except where not available, our preferred courier is United Parcel Service (UPS).

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

1. Please email to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     Shanitech Communications Ltd
     Returns Department Tracking #
     14114-60A Avenue
     Surrey, BC
3. Include in your package a signed letter stating the reason for your return and the original receipt. Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

How to cancel, change or add subscription services.

To cancel, change or revise your payment details for your existing subscription service with Shanitech Communications, please contact our account team at 1-877-600-9075 Ext. 4.  Cancellation of your subscription services will conclude on the last day of your billing cycle.

If you decide to add or upgrade your subscription service please call our customer support team at 1-877-600-9075 Ext. 1 for assistance.  Adding recurring payment plans does not automatically delete your existing recurring subscription.  Please send us an email at or call our customer support team to advise us of the change and your desire to cancel your existing recurring subscription service.